FAQ

Answers to the questions buyers ask most.

Use the FAQ to resolve trial, setup, managed onboarding, hardware, and commercial questions before they slow down conversion.

Can I start without talking to sales?

Yes. The website supports a self-serve path for trial users, while larger or managed organizations can go through a guided sales process.

What does the free trial include?

The launch offer is designed around a simple one-week, one-player self-serve trial so teams can validate the platform quickly.

Can I use Genix for signage only or music only?

Yes. Many teams start with one product and expand later, while others operate both signage and music together from the beginning.

Do I need special hardware?

The primary onboarding flow is optimized around Android players, with simple claim and setup guidance from the CMS.